This Privacy Policy explains how Villa Gonçalo processes personal data connected with use of the website, enquiries and booking requests.
1. Controller
The operation of Villa Gonçalo, registered as AL n.º 28264, is responsible for processing carried out through this website. Privacy contact: info@villagoncalo.pt.
2. Data we may collect
Depending on your interaction, we may process name, email, phone, country, message, intended dates, number of guests, selected accommodation and any other information you choose to include in an enquiry or booking request.
Technical data strictly required for security and website operation may also be processed, including IP address, session information, security logs and consent choices.
3. Purposes
- answer enquiries and questions about a stay;
- check availability and manage booking requests;
- communicate with guests before, during or after a stay where necessary;
- comply with legal obligations applicable to local accommodation;
- protect the website and prevent abuse.
4. Legal bases
Processing may rely on pre-contractual steps requested by the data subject, performance of a booking or accommodation agreement, compliance with legal obligations, legitimate interests in security and service management and, where applicable, consent.
5. Booking requests and enquiries
Forms collect the information required to deal with the request. Sending a booking request does not by itself confirm the stay; the information is used to check availability and follow up the request.
6. Providers and recipients
Data may be processed by providers required for website operation and guest communications, such as hosting, email or technical maintenance. Data is not sold. It may be disclosed to authorities where required by law.
7. International transfers
If a technology provider processes data outside the European Economic Area, recognised safeguards are used where required.
8. Retention
Data is retained for the period required to answer the request, manage the booking or stay and comply with legal, accounting or legal-claims obligations.
9. Rights
Subject to applicable law, you may request access, rectification, erasure, restriction, portability or objection and withdraw consent where consent is the legal basis. Contact info@villagoncalo.pt.
10. Complaints
You may lodge a complaint with the Portuguese Data Protection Authority (CNPD), without prejudice to other available remedies.
11. Cookies
See the Cookie Policy for information about essential and optional technologies and how to change your choices.
12. Updates
This policy may be updated to reflect relevant changes to the website, providers, functionality or legal obligations. The version published on this page is the version in force.